Once you purchase your Cedar Mobile eSIM, you’ll receive an email within minutes with your installation link and QR code.

Can’t see it? Check your spam or junk folder just in case.

Before you start (quick checklist)

Make sure you’ve got the basics covered:

• Your phone is unlocked and eSIM compatible
• Wi-Fi is strong and stable
• Latest iOS or Android software is installed
• VPN/firewall is turned OFF
• Screen Auto-lock is disabled (so setup isn’t interrupted)
• Don’t interrupt the installation once it starts

Tip: Install your eSIM before you travel (highly recommended). 

iPhone Setup

Option A: Quick install (iOS 17.4 or later)

1. Install your eSIM

• Tap the CedarHub link in your email
• Scroll down to Installation > iOS
• Tap Activate New eSIM > Activate > Continue
• Wait 1-2 minutes until it says Done

If prompted, select:

• Travelling/Abroad
• Data only
• eSIM + Current SIM
• Low Data Mode = Not now

2. Check it’s installed

• Go to Settings > Mobile Data/Cellular
• You’ll see your new eSIM in the SIM list (even if it says “Activating” - that’s normal)
• It might be labelled as Travel, Business or Mobile data

3. Important (before travel)

Your phone may switch data to the eSIM automatically. Switch it back for now:

• Go to Mobile Data
• Select your Primary (home) SIM

4. Final prep

• Turn Data Roaming ON (for your eSIM)
• Then switch the eSIM OFF until you land

Optional: Rename it (e.g. Cedar Europe)
so it’s easy to find later.

• Go to your SIM list
• Tap Mobile Plan Label
• Tap Edit custom label
• Enter a new name (e.g. Cedar Europe)
• Tap back to save

5. When you land

• Turn Airplane Mode OFF
• Turn your Cedar eSIM ON
• Turn your Primary SIM OFF (or keep on with roaming OFF)
• Ensure Data Roaming is ON (for the eSIM)
• Set Mobile Data = Cedar eSIM

You’ll connect automatically within a minute or two.

Option B: Install with QR code (older iOS)

• Tap the CedarHub link in your email
• Scroll down to Installation > QR Code
• Go to Settings > Mobile Data/Cellular > Add eSIM
• Tap Use QR Code
• Scan your QR code (from screenshot or another device or printout)
• Tap Continue
• Follow prompts to install

Then follow the same iOS Steps 2-5 as above.

Android / Pixel Setup

Option A: Quick Install (with Android
Link)

1. Install

• Tap your CedarHub Link in your email
• Scroll down to Installation > Android
• Tap Setup on Set up your eSIM
• Tap Settings on the Activate your eSIM page

2. Check it’s installed

• Go to Settings > Network & Internet > SIMs
• Your new eSIM will appear in the SIMs list
• It may be labelled eSIM, SIM2 or Carrier

3. Prep for travel

• Turn Roaming ON
• Then switch the eSIM OFF until you arrive

Optional: Rename it (e.g. Cedar Europe)
so it’s easy to find later.

• Go to your SIM list
• Tap Mobile Plan Label
• Tap Edit custom label
• Enter a new name (e.g. Cedar Europe)
• Tap back to save

4. When you land

• Turn Airplane Mode OFF
• Turn your Cedar eSIM ON
• Set:

i) Mobile Data = Cedar eSIM

ii) Calls & Texts = Primary SIM

• Ensure Roaming is ON (eSIM only)

You’ll be connected within a minute or two.

Option B: Install with QR code (old way)

• Save or screenshot your QR code
• Go to Settings > Network & Internet > SIMs
• Tap Add eSIM > Scan from photo
• Select your QR code
• Follow prompts

Then complete the same Android Steps 2-4  as above.

Using your Primary SIM (optional)

Want to keep receiving texts or calls?

• Leave your Primary SIM ON
• Turn OFF Data Roaming on your Primary SIM (this is essential to avoid roaming charges)
• NOTE: Double check before your depart with your home mobile provider, as some still charge for receiving calls and texts when overseas

Need help?

Visit our Help Centre or chat with Aura, our friendly 24/7 support bot.