Terms of service

Cedar Mobile Terms of Service : updated May 2026

1.          Welcome to Cedar Mobile

1.1. We are Cedar Mobile Pte. Ltd., a private company registered in Singapore. You can find us at 152 Beach Road, #23-02, Gateway East, Singapore 189721. Our ACRA registration number is 202513698D.

1.2. These Terms of Service are a legal agreement between you (whether you are signing up as an individual or on behalf of a business) and Cedar Mobile. They cover your purchase and use of our prepaid mobile data plans (“Data Plans”) that work with an embedded SIM (“eSIM”) on a mobile device. By purchasing from our www.cedarmobile.com, you are agreeing to these terms. 

1.3. We may occasionally update these terms. When we do, the changes take effect as soon as they are posted on our Website. If it is a significant change, we shall do our best to let you know. By continuing to use our services, you are agreeing to the latest version.

2.         Using our Services

2.1. Cedar Mobile offers prepaid Data Plans via eSIMs, giving you internet access for a set length of time. 

2.2. Each plan works in specific countries listed on our Website. These may change occasionally. Service availability depends on local mobile network infrastructure and regulations.

2.3. We work with providers of networks and services worldwide to bring you coverage, but please note: our service does not include phone numbers, voice calls (including emergency calls), or SMS/texting.

2.4. By buying and using an eSIM from our Website, you agree to these Terms of Service.

2.5. Certain features of our Website, App and services, including Cedar Rewards and related promotional programmes, may require or integrate with a Cedar Mobile customer account.

2.6. By using our services, you acknowledge that Cedar Mobile may send service-related communications relating to your account, purchases, rewards, or use of the service. Marketing communications are subject to applicable laws and consent preferences.

2.7. Our Privacy Policy and Cookies Consent Policy are part of this agreement. They explain how we collect, use, and protect your data.

2.8. If you are under 18, a parent or legal guardian must review and agree to these terms on your behalf. By using the service, you are confirming you have their permission.

3.         Buying and activating your eSIM

3.1. You agree to pay the full price of your chosen Data Plan when purchasing.

3.2. If your device is lost or damaged before activating your eSIM, we are unable to issue a refund. You are still responsible for the full cost.

4.        Duration of Agreement

4.1. This agreement begins once you purchase your eSIM. You will need a stable internet connection to download and activate it.

4.2. After activation, your eSIM stays on your device even after your data runs out or expires. You can remove it anytime through your device settings, though we recommend waiting until the plan ends.

4.3. If you keep the eSIM after your plan ends, it will remain inactive until you purchase another Data Plan. At that point, these Terms of Service will apply again.

4.4. This agreement ends when your plan expires or runs out of data — or if we suspend it due to a breach of the terms.

5.        What we promise

5.1. We grant you a temporary, non-transferable license to use our service on one device — as long as you follow these terms.

5.2. Our Website includes a list of devices compatible with our eSIMs, and we keep it updated regularly.

5.3. You may be eligible for a full refund if your eSIM has not been installed or activated. You may be eligible for a partial refund if you encounter connection failures due to Cedar Mobile or network problems while there is still data and validity on your Data Pack. If you believe you should receive a refund please complete the Refund Request form on our Website within 30 days of purchase.

5.4. We aim to keep our services running smoothly and reliably, subject to available network capacity and infrastructure provided by Cedar Mobile and our global network partners, but that may not always be within our control.

5.5. Since we work with third-party mobile providers around the world, network quality and availability can vary. Things like geography, weather, outages, or your device can affect your experience.

5.6. Occasionally, there may be maintenance or upgrades to the network, which could cause temporary service interruptions. We try to keep these to a minimum. 

5.7. We may make changes to the service to meet legal, safety, or regulatory requirements — but we shall try to keep the core of the service intact. 

6.        What we expect from you

6.1. Please use the service in line with these terms and any guidelines we may provide.

6.2. The eSIM is tied to your device and cannot be used elsewhere. It always remains the property of Cedar Mobile.

6.3. Our eSIMs do not come with PINs by default, so you are responsible for keeping your device secure and monitoring usage. 

6.4. If you suspect someone else is using your service, let our support team know immediately. We are not liable for any unauthorised use.

6.5. If you sell or give away your device, you're still responsible for what happens with the eSIM. 

6.6. Use the service responsibly — for browsing, emailing, apps, and so on. Do not use it for anything illegal or to evade paying for services. 

6.7. Do not do anything that could damage the network, overload it, or interfere with other users.

6.8. If we find that you are abusing the service, rewards programmes, referral systems, promotional offers, and/or interfering with the Website and App functionality or otherwise breaking these terms, we may suspend or cancel your plan. Any remaining credit or data may be lost.

6.9. In some cases, we may need to suspend services to comply with laws or government requests.

6.10. You are responsible for the content you send or receive. We are not liable for what passes through your data connection. 

7.         Payment terms

To use our service:

• Your Data Plan must be valid in the country where you want to use it.
• You will receive confirmation of your plan and eSIM via a QR code in an email.
• Data is deducted based on your usage.
• When your plan expires or runs out of data, your internet access will automatically stop.
• Unused credit is non-refundable unless we specifically say otherwise.
• Credit cannot be transferred, and we do not pay interest on unused balances.
• You agree to pay us for all services purchased from us including applicable taxes and fees.
• We may change pricing or fees when required and will follow applicable laws in doing so.

8.        Intellectual property 

8.1. Everything on our Website and related to our service — including software, content, and branding — is owned by us or licensed to us. It is protected by law. 

8.2. You may not copy, modify, or use our content or branding for commercial purposes without our written permission.

9.         Privacy & data protection 

9.1. By using our services, you agree to our handling of your personal data so we can provide and improve the service and prevent misuse.

9.2. For full details, please see our Privacy Policy available on our Website.

10.       Other legal stuff

10.1. We may transfer our rights and responsibilities under these terms to another party. You’ll be informed if that happens. You cannot transfer your rights without our written approval. 

10.2. If any part of these terms is found invalid or unenforceable, the rest will still apply.

10.3. These terms are the complete agreement between you and Cedar Mobile — replacing any earlier agreements or promises.

10.4. You agree that you are not relying on anything outside these terms in making your decision to use our services.

10.5. We are not responsible for delays or issues caused by things beyond our control — like natural disasters, government action, or technical failures.

10.6. If we do not enforce a part of this agreement right away, we are not giving up that right in future use. 

11.        Governing Law

11.1. These terms are governed by the laws of Singapore.

11.2. If there is ever a dispute, we shall try to work it out with you first. If that does not resolve things, it can be taken to the Infocomm Media Development Authority (IMDA) in Singapore through their Alternative Dispute Resolution process. Each party covers their own legal and related costs. 

11.3. We are not responsible for any loss or damage you may experience from using our Service - whether arising from contract, negligence, service interruption or otherwise.  If we are found to be responsible, our total liability will be limited to either USD 100 or the total amount you paid to us for your Data Plans in the 12 months before the issue happened—whichever is greater.

11.4. Depending on where you are, local laws might also apply.