FAQs

Once you buy a Cedar Mobile eSIM plan, you’ll get an email with your iOS & Android Link/QR code (usually within a minute or two - faster than you can say “expensive roaming charges!”). Can’t find it? Poke around in your spam or junk folder just in case.

Important pre-activation checklist:

1. Your phone isn’t locked and is eSIM compatible.
2. Your VPN and firewall are turned off, and
3. Your phone has the latest software downloaded on it - iOS or Android ... old phone software will cause you problems (just warning you in advance).
4. Make sure you have a strong and stable internet/Wi-Fi connection.
5. We recommend you remove your screen auto-lock before you start the activation.
6. Do not interfere or interrupt the activation process.

Tip: You should activate your eSIM before your trip (highly recommended!).

For iPhone: eSIM install on your iPhone with CedarHub

The simple & fast way for iOS17.4 software and later (post-March 2024)

1.  Installation

• Tap the CedarHub link in your Cedar Mobile email
• Tap Installation and then tap iOS
• When Activate New eSIM appears, tap Activate
• Next tap Continue
• You’ll now see Connecting to Network. Just give it a minute or two
• When it says Done, tap Done 

In some countries Apple will ask you the following setup

Just follow the prompts:

• Where will you use this eSIM? > Select When travelling / Abroad
• Which type of plan is this? > Select Data only
• While travelling, how will you use it? > Select eSIM + Current SIM
• If asked Low Data Mode > Choose Not now (recommended)
• Apple is preparing your phone for travel -
  this is normal.

 2. Check your eSIM

• Go to Settings > Mobile
  Data/Cellular
• You will see your new eSIM in the SIMs list
• It may be labelled Travel, Business, or Mobile Data
• It may show Activating for some time or ON if setup is complete
• Both are normal - your eSIM is installed

 3. Important (before you travel)

Depending on your home country Apple may have:

• Automatically set Mobile Data = your new eSIM

This is for upcoming travel - but you are not there yet.

Therefore best to fix this now:

• Go to Settings > Mobile Data/Cellular
• Tap Mobile Data
• Select your Primary SIM (this is your Home SIM)

4. Name your eSIM (Highly recommended)

Make it easy to recognise:

• Go to your SIM list
• Tap your new eSIM - even if it shows Activating
• Tap Mobile Plan Label
• Then tap Edit custom label
• Enter a new name (e.g. Cedar Europe)
• Tap back to save

5. Final setup (do this now)

While still in your Cedar Mobile eSIM settings:

• Toggle Data Roaming ON (so you’re ready when you land)
• Then toggle your new eSIM line OFF until you arrive

 If Apple sends you a notification “Unable to Activate eSIM”

Don’t worry this is normal when installing your eSIM at home. To check:

• Go to Settings > Mobile Data/Cellular
• If you can see your eSIM, it is installed and ready

You’re all set until you land.

6. When you land - how to activate your eSIM data pack?

• Tap on your Cedar Mobile eSIM
• Ensure Airplane Mode is toggled OFF
• Go to Settings > Mobile Data/Cellular
• Tap your Cedar Mobile eSIM
• Then toggle your Cedar Mobile eSIM line ON
• Make sure your Primary SIM is toggled OFF
• Make sure Cedar Mobile Data Roaming is toggled ON

This step is ESSENTIAL - it allows your eSIM to connect to local networks

• Then go back Settings > Mobile Data/Cellular and
• Tap Mobile Data and ensure your Cedar Mobile eSIM is selected

 You’re now connected

Within a minute or two, your phone will connect automatically.

That’s it - you’re online and ready to explore

7. Using your Primary SIM (optional)

If you want to receive OTPs or texts or calls on your Primary SIM:

• Keep your Primary SIM line ON

ESSENTIAL - make sure Data Roaming is toggled OFF on your Primary SIM. This avoids data roaming charges.

Please note: Home networks may charge for receiving texts and calls when travelling.

 Need help? Visit our Help Centre or chat with Aura, our friendly 24/7 support bot.

eSIM install on your iPhone from QR code

Your phone has pre-iOS17.4 software? (pre-March 2024)

1. Go to CedarHub, tap installation and QR Code, and then follow the next steps:

• Open your QR Code on another device or print it
• Go to Settings > Mobile Data/Cellular
• Tap Add eSIM
• Then tap Use QR Code
• Scan your Cedar Mobile QR code from other device or print out
• Tap Continue when prompted
• Your eSIM will install in a minute or two
• You will be returned to your Mobile Data/Cellular settings
• Your new eSIM will now be seen in the SIM list
• It may be labelled under Travel,  Business, or Mobile Data

2. Name your eSIM (highly recommended)

To make it easy to recognise:

• Go to your SIMs list
• Tap your new eSIM - even if it shows Activating
• Tap Mobile Plan Label
• Next tap Edit custom label
• Enter a name (e.g. Cedar Europe)
• Tap back to save

3. Final setup (do this now)

While still in your Cedar Mobile eSIM settings:

• Toggle Data Roaming ON (so you’re ready when you land)
• Then toggle the eSIM line OFF until you arrive

You’re all set until you land

4. When you land - how to activate your eSIM data pack?

Start by toggling your Airplane Mode OFF

• Turn on your Cedar Mobile eSIM
• Go to Settings > Mobile Data/Cellular
• Tap your Cedar Mobile eSIM
• Next toggle the eSIM line ON
• Make sure your Primary SIM is toggled OFF
• Make sure Data Roaming is toggled ON

This step is ESSENTIAL - it allows your eSIM to connect to local networks

You’re connected

Within a minute or two, your phone will connect automatically.

That’s it - you’re online and ready to explore

5. Using your Primary SIM (optional)

If you want to receive OTPs or texts or calls on your Primary SIM:

Keep your Primary SIM line ON

ESSENTIAL - make sure Data Roaming is toggled OFF on your Primary SIM

This avoids data roaming charges

Please note: Home networks may charge for receiving texts and calls when travelling.

Need help?

Visit our Help Centre or chat with Aura, our friendly 24/7 support bot.

IMPORTANT NOTE: If you interrupt the installation and activation steps, it will default into a slower activation process behind the scenes. Don't worry, just go to Troubleshooting - I interrupted the eSIM activation process ... now what?

For Android: eSIM install on your Android/Pixel phone with CedarHub

The simple & fast way - Install your eSIM before you travel.

1. Tap the CedarHub link in your Cedar Mobile email

• Scroll to Installation and tap Android
• Tap Setup on Set up your eSIM
• Then tap Settings on the Activate your eSIM page

2. Check your eSIM

• Go to Settings > Network & Internet > SIMs

You will see your new eSIM in the SIMs list.

It may be labelled eSIM, SIM 2, or Carrier 5/6.

If it is there, your new eSIM is installed

3. Name your eSIM (Highly recommended) Make it easy to find later:

• Go to your SIMs list
• Tap your new eSIM
• Tap Edit and rename it
• Enter a new name (e.g. Cedar Europe)
• Tap back to save

 4. Get ready for travel

• Tap your new eSIM
• Then toggle Roaming ON (so you are ready when you land)
• Then toggle the eSIM line OFF until you arrive

You are all set until you land.

5. When you land - activate your eSIM data pack

• Turn On your Cedar eSIM
• Toggle Airplane Mode OFF
• Go to Settings > Network & Internet >
  SIMs
• Tap your new eSIM (e.g. Cedar Europe) and then toggle Use this SIM ON
• Then tap Get started on Set your SIM preferences
• Tap Next on Label your SIMs
• Tap Mobile data and select Cedar Europe
• Tap calls and select Primary
• Tap texts and select Primary
• Then tap Done
• Then ensure Roaming is toggled ON

This is ESSENTIAL - it allows your eSIM to connect to local networks

• Then go back to the SIMs page to ensure Mobile data is toggled ON in Mobile data

If you don’t see the SIM preferences prompt

Set Mobile data manually:

• Go to Settings > Network & Internet > SIMs
• Tap your Cedar eSIM and on Use this SIM toggle ON
• On Set your SIM preferences tap Get started and tap Next
• Tap Mobile Data and select your Cedar eSIM
• Tap Done to save

You’re connected

Within a minute or two, your phone will connect automatically.

That’s it … you are online and ready to explore. 

6. Using your Primary SIM (optional)

If you want to receive OTPs or texts or calls on your Primary SIM:

Go to Settings > Network & Internet > SIMs

Tap your Primary SIM and Use this SIM and toggle ON and ensure Roaming is toggled OFF.

This is ESSENTIAL to avoid data roaming charges on your Primary SIM.

Please note: Home networks may charge for receiving texts and calls when travelling.

Need help?

Visit our Help Centre or chat with Aura, our friendly 24/7 support bot.

eSIM install on your Android/Pixel phone from QR code

1. Open your Cedar Mobile email on your phone

• Tap your CedarHub link
• Tap QR Code
• Take a screenshot of the QR code

 2. Then to add the eSIM

• Go to Settings > Network & Internet > SIMs
• Tap Add SIM/eSIM
• Then tap Set up an eSIM
• Tap Scan from photo
• Select your QR code screenshot
• Follow the prompts to install your eSIM

 This takes about a minute. You’ll then see a new SIM added (often labelled eSIM, SIM 2, or Carrier 5/6 on Pixel).

3. Next steps

• Continue with the setup as detailed above:
• Rename your eSIM (e.g. Cedar Europe)
• Turn your eSIM Data Roaming ON
• Then switch it OFF until you travel.

Say goodbye to fiddly little plastic SIM cards! An eSIM (that’s short for embedded SIM) is a new digital technology version that lives right inside your phone or device. No more old fashioned SIMs and finding a paperclip - it’s all done electronically! Just as clever, but way more convenient.

Ah, the million-megabyte question! How much data you need totally depends on how you use your phone – are you a map-checking, music-loving, TikTok-scrolling, Netflix-bingeing travel adventurer, or more of an “email and chill” kind of explorer? Let’s break it down so you’re never caught off-guard abroad.

First things first: what’s a GB?

Think of it like this - 1 GB (Gigabytes) = 1000 MB (Megabytes), and every app you use is nibbling (or chomping!) away at it. Here's a fun little cheat sheet to help you out:

Quick guide to help you along:

3 GB for 7+ days
Perfect for: quick check-in, light browsing, and saying "hi" to mum on WhatsApp.

Lasts: around 7-10 days if you keep it low key ... even more if it’s just emails.

5 GB for 15+ days
Do everything in Small, plus sprinkle in some tunes, Insta-stories, and Google Maps magic.

You’re looking at ~2-3 weeks of good vibes.

10 GB for up to 30 days
All of Medium’s perks, but double the freedom - more social media, more music, and map hopping.

Should keep you sorted for ~3-4 weeks.

20 GB for up to 30 days
You’re living the digital nomad life: Google Meets, video shares, your favorite TV series episode (you just had to know!), TikTok marathons and so much more.

Still good for ~3-4 weeks

Bonus tip: Need more? No panic! Cedar Mobile lets you top up at the same price as buying a new eSIM. No hidden nasties.

Let’s do a deep drive - What uses what?

Google Maps: ~ 60 MB/hour
Pro tip: download your route via hotel Wi-Fi and save your data for more important things. Like memes.

Email: ~20-30 MB/hour for basics.
Add attachments and photos ... and boom it climbs up fast.

Internet Browsing: ~50 MB/hour
Not bad, but try not getting carried away all day.

Messaging (WhatsApp, etc.): ~50 MB/hour
If you attach Pics and videos? They’ll munch even more.

Music Streaming:

• Standard: ~50 MB/hour
• High Quality: ~150 MB/hour

Best to download your playlist at home and jam offline like a pro.

Video Calls (Zoom, Google Meet): ~300 MB+/hour
Save these for your hotel Wi-Fi unless you really need to see your cat in real time.

Speed Tests: up to 600 MB/test Depending on which speed test you use, you can chew up a lot of data.

YouTube:

• SD: ~500 MB/hour
• HD: ~3-4 GB/hour
• 4K: ~15-20 GB/hour ... wow!!

Download first on your Wi-Fi, watch later - your data will thank you.

Social Media:

• TikTok: ~1 GB/hour
• Snapchat: ~700 MB/hour
• Instagram: ~600 MB/hour
• Facebook: ~500 MB/hour
• Twitter (X): ~400 MB/hour

It adds up really fast!

Netflix:

• SD Movie (2 hours): ~2 GB
• HD: ~1 GB+ for 15-20 mins
• 4K/UHD: ~7 GB+/hour (ouch!)

Download before leave home - watch your favorite movies/series later on the go

In short: plan your data like you plan your outfits - a little thought goes a long way. Happy scrolling, snapping and streaming, wherever you go!

Wondering if your phone is part of the cool
eSIM club? If your smartphone was born (aka released) in or after 2019/2020, there’s a good chance it’s already eSIM-ready. But not worth the risk - let’s do a quick check!

Here are 4 super easy ways to find out:

1.The Speedy Secret Code Trick

Dial *#06# on your phone ... like magic if you see an EID number pop up, congrats - your phone’s got eSIM powers! (EID = Embedded Identity Document, in case you’re feeling geeky).

2. iPhone users, here’s your cheat code

• Head into Settings
• Tap Cellular or Mobile Data
• See “Add eSIM”? Boom! Your iPhone is eSIM-ready.

3. Android lovers, you're up!

• Go to Settings
• Tap Connections
• Then SIM Manager
• If you see “Add eSIM”, you're golden!

4. Google Pixel

• Go to Settings
• Tap Network and Internet
• Then SIMs
• Tap add SIM
• If you see “Set up an eSIM”, you're golden!

Still not sure?

We've got a handy list of compatible phones and devices for your clicking pleasure. Go on, have a peek!

Great question! Before you jet off on your next adventure - or snap up that shiny new digital SIM - it’s a good idea to check whether your phone is locked. Don’t worry, it’s super easy, and we’ll walk you through it.

How to check if your phone is locked (aka the detective work):

 iPhone users - here’s your sleuthing guide:

1. Head to Settings
2. Tap General
3. Go into About
4. Scroll down to Carrier Lock or Service Provider Lock
   - If it says SIM Locked ... yep, your phone’s still locked.
   - If it says No SIM restrictions - woohoo! You’re unlocked and ready to travel

Android users - your turn!

1. Open Settings
2. Tap Connections
3. Go to Mobile Networks
4. Tap Mobile Operators
5. Turn off Select automatically to see what pops up
   - If you only see your usual Home provider, sorry, you’re still locked.
   - If a whole bunch of mobile network provider names appear - yay! Your phone is unlocked and travel-ready

Google Pixel fans:

1. Open Settings
2. Tap Connections
3. Go to Network and Internet
4. Tap Mobile Network
5. Look for Network operator
6. Turn off Select automatically to see what pops up
   - If you only see your usual Home provider, sorry, you’re still locked.
   - If a whole bunch of mobile network provider names appear - yay! Your phone is unlocked and travel-ready

Bonus option: Just ask!

Still unsure? Call your mobile network operator and ask them if your phone is locked. They are the only ones that unlock the phone for you ... so be nice when you chat with them.

Great question, globetrotter!

When you're setting up your Cedar Mobile eSIM, your phone will give you a little nudge to activate it. But let’s break it down:

Installation means downloading your eSIM onto your phone - think of it as moving in. Whether it’s automatic or manual, it’s just your phone getting cozy with your new Cedar Mobile eSIM.

Activation? Well, this is a two-step party:

1. First, your phone activates the eSIM itself - this gets everything set up and ready to roll.
2. Then, when you land in your destination, boom! It activates again - this time, our Cedar Mobile data plan connects to the local mobile network and goes live.

Pro tip:
You’ll need internet and a phone that’s eSIM compatible and unlocked. So, do yourself a favor and get all this sorted before you jet off. That way, your phone is ready to say “Bonjour” the moment you land!

Remember: your data plan only kicks in when you're actually on the ground in your destination country. Until then, it's just chillin’ and waiting patiently.

Oh, the age-old question! Don’t worry, but you do need to:

Just double-check that your phone isn’t locked and is eSIM compatible, your VPN and firewall are turned off and your phone has the latest software downloaded on it - no surprises at the airport, please!

You've got 2 options:

1.Before you jet off

This is the best and smoothest way to go. We recommend installing and activating your eSIM the day before you fly out. That way, you’re ready to hit the ground running (or strolling, if you prefer).

2. When you arrive

Decided to leave it to last? (always the optimist). You can activate your eSIM once you land. Just make sure you’ve got Wi-Fi handy - your eSIM needs a little internet love to wake up. And trust us, you don’t want to discover your phone isn’t compatible or locked when you’re tired, jet-lagged, and Wi-Fi-hunting in a foreign country.

Want the step-by-step juicy details? Check out: How to activate my eSIM?

Welcome to your destination! Ready to hit the ground running (or at least get some solid Wi-Fi)? Let’s make sure your phone’s all set so you’re connected and avoiding those nasty and expensive roaming charges. Whether you prepped like a pro or you’re doing it last-minute (no judgment), we’ve got you covered:

A) If you got it all sorted before you took off. Nice one!

Your eSIM should now be working its magic

B) If you’re installing and activating your eSIM for the first time - Now that you’ve landed in your destination. No worries, better late than never!

For details go to FAQ "How do I activate my eSIM?" when you land.

No QR code? No worries! You can totally go old-school and enter your eSIM details manually.

You'll need the SM-DP+ address and activation code from your Cedar Mobile email. Let’s break it down:

iPhone:

1. Go to Settings,
2. Next go to Cellular or Mobile Service
3. Tap Add eSIM, Next go Use QR Code, then Enter Details Manually
4. Copy/paste the SM-DP+ Address and Activation Code from your Cedar Mobile email (toggle back and forth if needed - it's worth the hustle!)
5. Leave the Confirmation Code blank
6. Tap Next, next go to Continue, then Done
7. Toggle iMessage and FaceTime ON when prompted
8. Boom! You're in business.

Android:

1. Go to Settings, next go to Connections, then SIM Manager
2. Tap Add eSIM, next go to Scan QR, then Enter Activation Code
3. Grab that long LPA:1$... code from your Cedar Mobile email and paste it
4. Tap Connect, next go to Add - don’t close the window! Give it a few minutes.
5. Once complete, go to Settings, then go to Mobile Networks
6. Flip that Data Roaming switch ON and voilà - you’re set.

Google Pixel:

1. Go to Settings, next go to Network & Internet, then SIMs,
2. Tap the Add SIM then select Set up an eSIM then tap on Help setting up an eSIM
3. Tap Enter it manually,
4. Tap Code
5. Copy/paste the long LPA:1$… code from your Cedar Mobile email
6. Tap Connect, then Add - and hang tight!

Once activated, go to Settings, then Mobile Networks and turn Data Roaming ON

Once you've picked the perfect data package for your adventure and hit that sweet “pay now” button, sit tight - because typically in just 1-2 minutes, your inbox will get a double surprise: 

i) First up: your Order Confirmation (proof you're officially a globetrotter!)

ii) Then: your magical QR code, aka your golden ticket to eSIM activation

Psst ... Don’t forget to peek in your spam or junk folder just in case your emails decide to go on their own little adventure.

Now here’s a hot tip from your travel tech fairy godparent: download and install your shiny new digital eSIM before you jet off. That way, when you land and your phone greets the local mobile network, your Cedar Mobile data plan will be ready to roll instantly - no drama.

And the best part? Your eSIM plan’s validity timer only starts ticking once you connect at your destination. So relax, you're not losing a single minute of data magic while you're still packing your bags.

Just two - simple and sweet!

1. If iPhone: either iOS Link or QR code.
2. If Android/Pixel: either Android Link or QR code.

You betcha! To get your eSIM up and running, you’ll need a bit of internet magic - either hop onto Wi-Fi or make sure your Primary (Home) SIM is switched on and using its mobile data. No internet, no party!

Great question!  Here’s the lowdown:

If you haven’t activated your eSIM yet, it’ll stay valid for 180 days from the date you bought it.

Once you do activate and it locks into the mobile network provider in your travel destination, the countdown begins!
Your eSIM will expire either when you’ve used up all your data or when your data plan hits its expiry date- whichever comes first.

But don’t worry, we’ve got your back! We’ll pop an email into your inbox with handy updates when your data’s getting low - at 50%, 20%, and 10%, plus a friendly reminder when you’ve got just 1 day left on your plan.

If you want to do a quick manual check, go back to the iOS and Android Link/QR code email we sent you and click for your data usage - very easy.

Alternatively, go to our Cedar Hub for full details.

We get it - you love your TikTok, Instagram uploads, and 4K movie marathons. But be warned: that kind of digital warrior can gobble up your data faster than you can say “digital warrior!” Pro tip: Save your binge-worthy content before you head out or hop on that hotel Wi-Fi like it’s a lifeboat.

Next up, be besties with Low Data Mode (on iPhone) or Data Saver (on Android and Google Pixel). It’s like a quiet little bodyguard that stops sneaky background apps and updates from partying on your data plan. And super nice, it won’t slow your speed.

Heads-up: Running internet speed tests might seem innocent, but they can munch through 300 - 600 MB of data each. Yikes!

Want the full scoop on how to get savvy with your savings? Check out the above FAQ: How much data do I really need?

We totally get it - things don’t always go to plan. That’s why every Cedar Mobile eSIM data plan comes with a 100% Money Back Guarantee!                                               

You’re eligible for a full refund if:

• Your eSIM just won’t install or activate (ugh, tech issues), or
• Your travel plans change before you activated your eSIM (shame), or
• You found out your phone is locked or incompatible with eSIMs (sorry)

Just a heads up: refunds go right back to your original payment method and you'll need to send in your request within 30 days of buying.

Need step-by-step help? We’ve got the details all laid out for you. See: Troubleshooting - Want a refund?

Ah, the mythical “Unlimited” data plan. Sounds dreamy, right? But here’s the facts: they’re not truly unlimited high speed data.

They give you a chunk of high speed data, then slam the brakes with glacially slow speeds - usually when you’re in the middle of something really important.

At Cedar Mobile, we call that misleading - instead we give you no gimmicks, no restrictions, no speed reductions or caps, no “fair usage polices”, no fuzzy fine print. Just honest, value-packed high speed data plans that let you know exactly what you’re getting, including Wi-Fi hotspots. We’re all about being Pleasingly Different - Simple. Fair. And full of care.

We like to keep things simple and easy! At Cedar Mobile, we happily accept Visa, Mastercard, American Express - and if you're feeling fancy, Apple Pay, Google Pay and PayPal will do the trick too. All transactions are settled in US dollars (USD).

Nope, no new digits here! (but you still keep your home number). Your shiny new Cedar Mobile eSIM is all about data, darling. But don’t worry - you can still call and chat away using apps like WhatsApp, FaceTime, and all your other VOIP faves.

Oh yes, you can use both, but only one gets to be the data boss at a time. When you’re off adventuring, switch your eSIM to handle the data stuff and give your wallet a break from those expensive roaming fees.

Pro tip: give your eSIM an easy-to-spot name like “Cedar Mobile” so you don’t mix them up!

Absolutely - but here’s the trick: turn Data Roaming ON for your Cedar Mobile eSIM, and make sure your Primary (Home) SIM and Data Roaming are both turned OFF that way, you’re surfing the web without accidentally racking up scary roaming charges. Clever you!

You sure can - iPhones can store up to 10 eSIMs, while most Android and Pixel phones handle up to 10 too. Usually, you can have two active at once - either two eSIMs or one eSIM and one physical SIM. Label them clearly, e.g., "Cedar Mobile - Spain", so you know who’s who in your SIM squad!

Oops! Accidentally deleted your eSIM? No worries! You can reinstall it on the same phone using the same iOS Link or QR code.

But heads up - once it’s been activated, that iOS Link/QR code is locked to your device like a loyal puppy. Definitely no hopping the eSIM to a different phone.

We see you trying to share the magic! But no - once that iOS Link/QR code gets cozy with your phone, it’s in a committed relationship. It's tied to your device's unique ID, so one phone only, please!

For sure, it does! Share that data love - all Cedar Mobile eSIMs are totally Wi-Fi hotspot friendly.

No sneaky fine print, no “fair usage” limits, no daily caps, no restrictions, no speed slowdowns. Just full high speed data joy shared however you like. You’re welcome.

Topping up is a breeze! During your data plan’s validity period, we’ll send you handy email updates when you hit 50%, 20%, 10% - and one final nudge when you’ve got just a day left.

Every time, you’ll get a one-click link to add more data if you want - either the same amount or a different plan if you're feeling fancy.

Alternatively, go to our Cedar Hub to recharge or top up.

But if your plan has expired, sorry - it’s time to grab a shiny new digital Cedar Mobile eSIM. But just remember the price of recharge or a new eSIM is just the same ... just at our everyday budget friendly rates.

Keeping tabs on your data is as easy as pie! Just click the link in your Cedar Mobile eSIM iOS and Android Link/QR code email - it’ll whisk you straight to your data plan dashboard. There, you’ll find a magical little button called Check Usage. Give it a tap, and boom - you'll see exactly what’s left in your data bank.

But wait, there’s more! We’ll send you friendly reminders when you hit 50%, 20%, 10%, and when you’re down to your last day. Think of them as your data fairy godmothers. Just remember, the updates are not live and can be fashionably late - up to 2 hours behind real-time.

Alternatively, go to our Cedar Hub to check your data usage.

If you want super-accurate data stats? Here are three solid DIY tricks:

iPhone:

• Tap into Settings,
• Next go to Cellular or Mobile Data
• Scroll down to see your Cedar Mobile plan usage, called Current Period
• This will list your Cedar Mobile usage to date and which apps are gobbling up your data e.g. YouTube, Weather, Uber, etc.

Android:

• Head to Settings
• Next go Network & Internet,
• Next - Data Usage or Mobile Network
• You’ll find your Cedar Mobile data plan usage and app-by-app breakdown (WhatsApp, Google Maps, YouTube, etc.)

Google Pixel:

• Head to Settings
• Next go Network & Internet,
• Next - SIMs
• Select Carrier for your SIM card
• Tap App data usage
• You’ll find your Cedar Mobile data plan usage and tap Android OS to see app-by-app breakdown (WhatsApp, Google Maps, YouTube, etc.)

You bet it does!

Let’s say you’ve got 1 GB and 2 days left on your current 30 day plan, and you treat yourself to a shiny new 5 GB / 30 day top-up. Boom - you now have 6 GB of data that’s good for 32 days! It’s like your data just booked itself a little vacation extension.

“Can I share the love?” question. The answer is a cheeky Yes ... and also No.

Yes, you can pass your iOS and Android Link/QR code to someone else - but only if you haven’t already activated it on your device. It’s like giving someone an unopened gift.

No, you can’t transfer the actual data from your eSIM once it's activated. It’s yours and yours alone.

BUT (and it’s a good but) ... you can share your internet using your phone’s Personal Hotspot. So you can still be a data hero to your friends and family by letting them ride your digital wave.

No stress. Once an eSIM has expired, it’s officially kicked the bucket - but you can easily grab a shiny new one! Good news: the price is exactly the same whether you’re topping up or starting fresh. So just hop on over and order a new eSIM.

Once you turn off both your Primary SIM and Roaming Data, you will not be receiving calls and texts, or be able to call home on your old number ... but you are saving heaps on those expensive roaming fees and definitely no bill shock when you get home.

If you really, really, really want to, you can turn your Primary SIM back ON to receive calls and texts from home - just remember to keep Data Roaming OFF, unless you’re cool with paying for those expensive roaming fees.

BUT just remember, and it’s an important remember:

i) Some mobile network providers charge you for receiving calls and texts even when you overseas ... so best to check before you depart, just in case yours does!!

ii) Otherwise, guaranteed you’ll get a call at 2.30am in the morning from one of your family and friends back home who forgot you’re overseas ... or your dry cleaner back home is just letting you know your stuff is ready to be picked up!

iii) But the good news is that you will receive those OTP texts some banks send to confirm credit card payments. Phew!

Nope! Nada. Not our Pleasing Different style.

Cedar Mobile does not track your location or internet activity. We only log the basics (because the law says we must): such as - when you’re connected, how much data you’re munched through, and which mobile network you were on to maintain service quality.

Ah, the mighty ICCID! It stands for Integrated Circuit Card Identifier - fancy, right? It’s a special 19 to 20-digit serial number that’s basically your SIM card’s secret handshake. Every SIM has one, and they all kick off with the numbers 89 (because they like to make an entrance).

Need help from us? We'll probably ask you for this magic number - so keep it handy. You’ll find it on the Cedar Mobile email with your QR code.

We believe in giving you the best value in terms of convenience and flexibility. Travel plans change, flights get missed or delayed (sorry), holidays get extended (hooray) ... that’s why most of our data plans give you a full 30 days of wiggle room - just a little extra peace of mind so you can roam free without watching the clock.

Let’s be real - buying a Cedar Mobile eSIM is hands-down the smarter choice when it comes to flexibility and saving big on those outrageous roaming charges during your travels. Why pay more to use your home SIM overseas when there’s a better way?

If you’re planning to settle into one country for a longer stay (say, three months or more) and need a local number, then a local SIM might make sense. But if you’re hopping between countries, you’ll probably face the hassle of juggling multiple SIM cards, paying separate activation fees, showing ID at every stop, and constantly swapping them out.

That’s why Cedar Mobile is a pleasingly different alternative. With us, you get budget-friendly pricing, no-nonsense high-speed data, and a super simple setup—no strings, no surprises, just travel-friendly internet that works.

At Cedar Mobile, we don't believe in slowing you down. All our data plans come with zero speed restrictions, no sneaky "fair usage" limits and absolutely no throttling (nasty). Just pure high-speed goodness, every time.

Whether you're streaming, scrolling, or navigating your way through a new city, our plans are built to keep you connected without the drama. Most of our plans are 5G-ready too! Just search your destination and check the Technical Specs for what speed to expect.