Refund Request

Hi, thanks for reaching out.

We’re sorry to hear that things didn’t go to plan with your eSIM, but let's get it sorted out.

To help us review and process your refund quickly, please fill in the following info:

First name

Last name*

Order Number

Date of Purchase

ICCD Number

Brief Description of what happened

* Please ensure all fields are completed.

Once we receive your info, we’ll review your case and get back to you in approx. 5-10 business days.

If you have any screenshots of your issue then please email these over to us on support@cedarmobile.com

Thank you for your patience and we’ll do our best to help.

Cedar Mobile Support Team

PS. FYI -The Order No. and ICCD No. is on your email received from Cedar Mobile when first purchased.